Terms And Conditions

 

Terms & Conditions

9-Week Team Transformation Programme

RAW Performance Gym Hitchin

1. Introduction

These Terms & Conditions apply to all participants enrolled in the 9-Week Team Transformation Programme (“the Programme”) provided by RAW Performance Gym Hitchin (“the Gym”, “we”, “us”, “our”).

By enrolling in the Programme, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Programme Overview

2.1 The Programme is a 9-week fixed-term fitness and lifestyle programme and includes:

  • Up to 3 coached training sessions per week

  • 24/7 gym access for the duration of the Programme

  • A nutrition plan and nutritional structure, designed based on information provided by the participant via an online consultation form

  • Group support and coaching throughout the Programme

2.2 The Programme has a defined start and end date and cannot be paused, extended, or transferred unless expressly agreed in writing by the Gym.

3. Eligibility & Health Declaration

3.1 Participation is subject to the completion of an online consultation and health questionnaire.

3.2 You confirm that:

  • You are medically fit to participate in physical exercise, or

  • You have obtained medical clearance from a qualified healthcare professional

3.3 You agree to inform the Gym immediately of any changes to your health, medical conditions, or injuries during the Programme.

4. Payments & Fees

4.1 Programme fees are payable in full or by agreed instalments as outlined at the point of sale.

4.2 All payments are non-transferable and relate solely to the specific Programme dates booked.

4.3 Failure to make payments when due may result in:

  • Suspension of gym access

  • Removal from coached sessions

  • Termination from the Programme without refund

5. Cooling-Off & Cancellations

5.1 Where the Programme is purchased online or at a distance, you may be entitled to a statutory 14-day cooling-off period, unless the Programme has already started.

5.2 If you request that the Programme starts within the 14-day cooling-off period, you acknowledge that:

  • You may lose your right to cancel once services have begun, and

  • Any refund (if applicable) may be reduced to reflect services already provided.

5.3 Due to the Programme being a fixed-term, structured programme with scheduled sessions, no refunds are available once the Programme has commenced, except where required by law.

6. Injuries, Illness & Refunds

6.1 Participation in physical training carries an inherent risk of injury.

6.2 No refunds will be issued if a participant:

  • Suffers an injury

  • Becomes ill

  • Is unable to continue the Programme for personal, medical, or unforeseen reasons

6.3 Where appropriate, and at the Gym’s discretion, reasonable programme modifications may be offered to accommodate injuries or limitations, but continuation is not guaranteed.

7. Attendance & Missed Sessions

7.1 Programme sessions are scheduled in advance.

7.2 Missed sessions:

  • Cannot be refunded

  • Cannot be carried over

  • Cannot be exchanged for alternative services

7.3 Consistent attendance is the responsibility of the participant and directly impacts results.

8. Nutrition Guidance Disclaimer

8.1 Nutrition guidance provided forms part of a general lifestyle and fitness approach and:

  • Is not medical advice

  • Does not replace advice from a registered dietitian or medical professional

8.2 All nutrition plans are created based on information supplied by the participant, and the Gym accepts no responsibility for inaccuracies in that information.

9. Results Disclaimer

9.1 Results vary between individuals.

9.2 The Gym does not guarantee weight loss, fat loss, strength gains, or any specific outcome.

9.3 Results depend on factors including attendance, effort, adherence, lifestyle choices, and consistency.

10. Behaviour & Conduct

10.1 Participants are expected to:

  • Act respectfully toward staff and other members

  • Follow gym rules and safety guidance at all times

10.2 The Gym reserves the right to remove any participant from the Programme for inappropriate behaviour, with no refund.

11. Liability

11.1 To the fullest extent permitted by law, the Gym shall not be liable for:

  • Injury, illness, or loss sustained during participation

  • Loss or damage to personal property

11.2 Nothing in these Terms limits liability for death or personal injury caused by negligence where such liability cannot legally be excluded.

12. Changes to the Programme

12.1 The Gym reserves the right to make reasonable changes to:

  • Session times

  • Coaches

  • Programme structure
    where necessary to ensure Programme delivery.

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with English law, and any disputes shall be subject to the jurisdiction of the courts of England and Wales.